Patient Information

DISABLED ACCESS

Pontesbury Dental has access for disabled patients to all ground-floor surgeries.

MISSED & LATE-CANCELLED APPOINTMENTS

As you will appreciate, lost appointment time makes us work less efficiently for you. As patients are seen ‘by appointment only’, you must provide notice, of at least 24 hours, should you need to cancel or rearrange your appointment. This allows us the opportunity to re-allocate your appointment slot to another patient. These strict measures are necessary to ensure that appointments are kept, and that optimum appointment availability to all patients is maintained.

Missed & late-cancelled NHS appointments

If you miss more than three consecutive NHS appointments (or have cancelled, and given us less than 24 hours’ notice), we may not be able to complete your treatment, or offer you dental care in the future. If you are receiving NHS treatment and fail to arrive for your appointments, in accordance with your treatment plan, then your course of treatment may be considered incomplete and, as such, a new course of treatment may be prescribed, and an additional NHS charge made to you.

Missed & late-cancelled non-NHS appointments

Charges

We reserve the right to charge for all missed or late-cancelled non-NHS appointments. Charges are made at the rate of £1 per minute of the appointment missed.
(e.g. A missed 30-minute appointment equates to a £30 charge)

PATIENTS’ RIGHTS AND RESPONSIBILITIES

As a patient, you may be receiving NHS treatment, in accordance with our agreement with NHS England – Shropshire and Staffordshire Area Team. We will carry out the treatment necessary to make you dentally fit.

You will be provided with a treatment plan and estimate where appropriate. You are entitled to urgent treatment during the allocated hours.

You will be treated with care, honesty and courtesy. We expect you, in turn, to exercise similar courtesy, and to make payments for services as and when requested.

We will not tolerate abusive, violent or offensive patients.